# POSERVA

> Cloud point-of-sale for Malaysian retail and service businesses. Split-tender checkout, Fiuu / cloudECR payment integration, DuitNow QR and e-wallets, LHDN MyInvois e-invoice, weighted-average inventory cost, multi-outlet reporting.

POSERVA is a general-purpose POS designed around how Malaysian retail counters actually work: multi-tender transactions, LHDN compliance, accurate margin, and cashier accountability. It is the same underlying platform as FOODSERVA but framed for retail rather than F&B service.

## What POSERVA does

- Checkout with a cart-based UI. Add items by SKU or barcode scan. Apply line-item or cart-level discounts. Save and restore drafts during a busy shift.
- Split tender on one invoice: any combination of cash, credit/debit card, DuitNow QR, FPX, GrabPay, TNG, Boost, Apple Pay, Google Pay, card terminal, and member wallet. Each tender is its own ledger line.
- Payment gateways: Fiuu Hosted Payment Page (HPP) for browser-redirect card/e-wallet/FPX/DuitNow QR; cloudECR for physical EMV card terminal (Visa, Mastercard, UnionPay, plus DuitNow instant transfer). HMAC-verified callbacks. Same-day reversal and refund flows.
- Receipts and printing: 80mm thermal receipt over USB or network; A4 invoice for email or expense claims; LHDN-format Official Receipt with sequential numbering, BRN and SST line; optional QR on receipt linking to invoice detail / member balance / feedback.
- LHDN MyInvois e-invoice: invoices auto-submit on payment. The portal status (pending / accepted / rejected / cancelled) returns to the dashboard. Cancel and reissue without re-keying. SST configurable at item, category, table type, center and organization levels — 0%, 6%, 10% all supported.
- Inventory: per-outlet quantity on hand. Auto-decrement on sale. Manual adjustments for waste, donation and recount. Supplier purchase invoices update weighted-average cost per item, driving real margin. Stock variance reports flag shrinkage.
- Cashier shifts: each operator logs in. Every transaction binds to a cashier. X-report (mid-shift, non-destructive) and Z-report (end-of-day, resets daily counters) compare POS cash totals against the drawer count, flagging overage and shortage per operator.
- Void, refund, no-sale: void marks an invoice cancelled; refund returns funds and reopens the invoice for re-tender; no-sale opens the drawer for change-making, logged but not revenue. All three flow through the immutable audit log.
- Member loyalty: member directory with tier-based auto-discount; wallet credit ledger with top-ups via payment gateway; stamp-card loyalty; time-windowed campaign coupons with per-customer and global claim limits; iOS/Android member app.
- Reports: live dashboard; itemized revenue (date / outlet / cashier / payment method / member / category); gross margin per item; monthly SST report; stock variance; cashier accuracy.
- Multi-outlet: organization contains many outlets (centers). Staff assigned per outlet with role-based permissions. Per-outlet revenue / inventory / shifts, consolidated reporting at the organization level.
- Security: cloud-hosted SaaS (no installation). CSRF-protected POSTs. Parameterised SQL. Soft-delete. Multi-tenant data isolation. API tokens for the mobile app.

## Interactive demos on the website

The poserva.com landing page includes working, no-signup interactive tools that mirror the live software (built in HTML/CSS/JS, not video):

- Real POS checkout screen (#checkout): a faithful, fact-checked recreation of the actual cashier checkout app shown in the product's real dark theme — the four-panel layout (categories, item grid with SKU codes, cart table, and a right panel with Customer, Coupon, Breakdown, split-tender lines, GRAND TOTAL and the payment-method grid), plus a recreation of the printed 80mm LHDN Official Receipt with sequential OR number, SST breakdown, split-tender lines and a MyInvois verify QR.
- Platform workspace preview (#platform): a full SaaS merchant window with a module sidebar — Dashboard (animated KPIs, revenue-by-hour bars, payment-mix donut, streaming activity feed), Sales feed, Self-checkout kiosk mock, Smart inventory, Customer 360 CRM, Business-intelligence analytics with an animated trend line, AI Copilot, and a multi-branch monitor with group rollup. Each module swaps in live, moving data.
- AI Copilot (inside the platform preview and the #ai section): tap a question like "which SKU has the thinnest margin?" and a typed answer streams back from illustrative live data, with demand forecasting, smart reorder, margin intelligence, AI recommendations and anomaly alerts described in the AI-native section.
- Module library (#modules): 24 product modules in one platform, from cart POS and self-checkout to omnichannel sync, AI forecasting, ERP-lite finance and multi-outlet/franchise.
- Live checkout demo: tap products to ring a basket, watch subtotal and 6% SST tally, then tender and submit to MyInvois.
- Hands-on workflows section (#handson): a barcode scanner that reads out a SKU and drops the line into the cart on each scan; a split-tender allocator that distributes one bill of RM 128.40 across cash, card, DuitNow QR and member wallet until the balance hits zero; a cash-and-change calculator where tapping notes and coins computes the change due; and a stock-and-reorder table whose quantity falls as you ring sales and flags a suggested reorder when it crosses the reorder point.
- Margin / markup calculator (#margin): drag unit cost and markup sliders to see sell price, gross profit and margin percentage, explaining markup-versus-margin.
- Payback estimator (#roi): set outlets, daily transactions and average basket; the tool estimates monthly revenue and an illustrative monthly value recovered from tighter margin, faster checkout and loyalty repeat business. Clearly labelled as an estimate, not a guarantee.
- Three-view product tour: the same sale shown from the till, the shift-close Z-report and the back-office reports dashboard.

## Proof and early-access programme (#proof)

POSERVA is in early-access roll-out. The site shows no fabricated customer logos, star ratings or review counts. The "Proof & results" section presents clearly-labelled illustrative figures (examples of what the platform is built to deliver, not measured averages) and an open reference programme: early-access partners can have their real results published with their permission. Any AI, forecasting or kiosk capability shown is a labelled preview, not a claim of a shipped benchmark.

## What POSERVA is not

- Not a restaurant POS. No table-side QR ordering, no kitchen display routing, no menu-modifier-heavy workflows. For restaurant operators, the same platform is sold as FOODSERVA.
- Not a weight-based pricing product. SKU and barcode is the primary lookup. No per-pound or per-kg POS UI.
- Not a multi-outlet stock-transfer product. Each outlet's inventory is independent. There is no inter-branch transfer ledger.
- Not a global tax product. The e-invoice integration is Malaysia-specific (LHDN MyInvois). Outside Malaysia POSERVA works as a normal cloud POS but cannot file MyInvois.
- Not a self-checkout / kiosk product. Cashier-operated only.

## Industries served

Convenience and grocery, mini markets, fashion and lifestyle, beauty and wellness, pharmacy, electronics and mobile, hardware and DIY, books and stationery, and service counters. General retail POS, not a restaurant ordering system.

## Hardware

Runs on any modern browser (tablet, laptop, desktop). Needs an 80mm thermal receipt printer; optional USB barcode scanner and kick-out cash drawer. Card payments via cloudECR terminal or Fiuu hosted page. No proprietary hardware.

## Pricing model

No public price list. Plans scale by number of outlets (Single / Growth up to 5 outlets / Enterprise unlimited). Every feature is included in every plan — no paid add-on modules. Quoted after a short discovery call. Contact hello@poserva.com.

## Brand and contact

- Brand name: POSERVA
- Domain: https://poserva.com
- Contact: hello@poserva.com
- Pricing: contact sales (no public price list)
- Supported regions: Malaysia. Cloud SaaS works globally; LHDN MyInvois is Malaysia-only.

## Related products by the same operator

- FOODSERVA (https://foodserva.com) — same platform, framed for restaurants, cafes, bars and F&B businesses. Adds QR table-side ordering, kitchen ticket routing and food-cost reports.
- Snooker King (https://snookerking.com) — same platform, framed for snooker / billiard venues with table rental.

## Last updated

2026-05-22